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Training Services → Beyond the Basics®
Effective Expectations Management
The Challenge
In the final analysis, our claim to project success depends largely on the degree to which we have met the expectations of our stakeholders. It has become clear that mastery of the identification, management and satisfaction of stakeholder expectations is of primary importance if we are ever to have reliably successful projects. But how can this be accomplished? How are we to know what our stakeholders expect? And what exactly is an expectation, anyway?
The Solution
Proactive expectations management prevents or minimizes stakeholder issues. This advanced project management course dives deep into the definition of what an expectation is, reveals how stakeholder Wants and Beliefs interact with the project plan, demonstrates two kinds of expectations and explains steps that you can take to keep stakeholder expectations in alignment with the objectives of the project. You will be taught the use of tools that allow the discovery and management of expectations commonly encountered among stakeholders and project team. Topics include:
- Impact of unknown expectations
- How to uncover hidden expectations
- How to listen for stakeholder Wants and Beliefs
- Importance of stakeholder alignment to plan
- What to do when expectations do not match plan
- What to do when expectations do not match reality
- Actions you can take to manage expectations
- Exercises in expectations management
Who should attend
This course will be of special value to project managers, managers of project mangers, functional managers with project responsibility, and Project Management Office staff.
Prerequisites
This course assumes familiarity with basic project management concepts as well as some experience in the planning and execution of projects. There is no requirement that attendees complete any specific project management training in advance of the program, but completion of Effective Project Management or Project Management for Technical Professionals is helpful (see the Project Foundations curriculum.)
Course Outline
Intro
- Define expectations
- Why they are important
- PMBOK® says
What is an expectation?
- Targets and baselines
- Beliefs and Wants
- Consonant and Dissonant Expectations
- Expectations interact with the project plan
How do we manage expectations?
- Discover them
- Know your stakeholders
- Stakeholder Expectations Matrix
- Exercise: Expectations checklist
- Align them
- When to change the Want
- When to change the Belief
- When to change the Plan
- Listen
- Watch for unforeseen risk
Applying what we just learned
- Communities Analysis
- Stakeholders list
- Based on what you know:
- Fill out Stakeholder Expectations Matrix
- Complaint Analysis
- Summary and Wrap-Up
Learning Approach
- A highly experienced instructor will use interactive lecture format, hands-on exercises, team activities, group discussions and other techniques to drive home the essential points of this material
- We will build on your prior experience in this topic, while providing you with a structure and vocabulary to use in all of your future projects.
- If you have modest project management knowledge, you will find that the clarity of the material and direct presentation style of the instructor will make the subject matter easy to understand.
- You will receive a Student Guide which will help you follow the material, take notes and retain what you learned so that you can apply it on your job.
- Training includes instruction in the use of advanced Project Management templates.
Why should I take this course?
- This
advanced PM course will help you and your project team to avoid much of the turmoil that can hurt a project simply because expectations were not understood.
- Effective Expectations Management delves into areas of project management that, although seldom discussed, are nonetheless central to project success. Take home a whole new set of tools and techniques.
- Take this course and learn what you can do to ensure that everyone is defining success the same way, and then make that success happen.
- Even an experienced project manager can obtain insights from this course that will help solve common and persistent problems.
- The exercises in this advanced PM training will give you the hands on experience you need to put best practice and new tools to immediate use.
Every course and workshop in our Project Training program is fully customizable. We can deliver the training program you need onsite and at an attractive discount. Call us toll free in the US at 1.800.877.8129, or +1.919.495.7371 International.
All Project Management training courses from CVR/IT Consulting are fully compliant with the latest release of each relevant PMI® standards document such as the PMBOK®, Standard for Portfolio Management, and others.
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Course Information
Course ID: 3030
Duration: 1 day
Class size: 6 - 30
Includes:
· PMP® certified instruction
· Student Guide
· Participation Certificate
· 6 PDUs
Download this course description as a printable PDF document.
Pricing Information
On-site discounts are available.
Ready to enroll?
Fill out the Training Request Form online or call 1-800-877-8129
(+1 919-495-7371)
Questions? Please feel free to Contact Us
Training Providers:
License this courseware! Call 1-800-877-8129
(+1 919-495-7371) for more information.
Discounts for New Customers!
For a limited time, first-time customers will receive a 20% discount on the cost of any course or workshop. Click here for details.
Announcing 30% off any second course!
For a limited time, any customer can receive a 33% discount on the second of two courses or workshops. Click here for details.
Public Session Training
Many of our courses are available in public sessions at training facilities around the US. Check out Fast Lane, our partners in training.
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